We are sorry to hear that you cannot exercise due to a medical condition. In most cases, suspending your membership is the best solution: your subscription will simply resume once you are able to exercise again, without needing to submit a new request.
You can request a suspension yourself via your portal:
- Go to MijnBFNL
- Log in with the email address we have on file for you*
- Click on your subscription and go to 'Modify Subscription' and 'Suspend'
- Submit your suspension request here
A suspension lasts a minimum of 2 months and a maximum of 6 months.
*Don’t know your password? Create a new one via 'Forgot Password'.
Is recovery not possible?
If your medical condition is permanent and you do not expect to exercise again, please contact us. We will then explore the options together to terminate your subscription early.