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Here you can find all articles per category
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General
Everything about how corporate fitness works, available locations and memberships, employer discounts, and questions about Workit, Alleo, and Epassi.
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My Account
Manage your personal details and login information, such as your name, email address, IBAN and password.
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My Membership
Everything about your membership: upgrading, downgrading, changing employer or sports location.
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Sign up
Sign up with an employer code, track your application status, and questions about the welcome form.
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Renewal
How automatic renewal works, when monthly cancellation becomes possible, and switching to a different contract duration.
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Pause
Temporarily suspend your membership due to illness, pregnancy or a work trip abroad, and how this affects your payment.
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Termination
Cancel, revoke or terminate your membership, and what applies when leaving employment, moving, or in case of death.
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Financial
Find invoices, understand payments, submit costs to your employer, use IKB, and questions about direct debit or credit invoices.
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Gyms & Locations
Switch to a different sports location, resolve access issues, understand rate differences, and payout questions for fitness centres.