Financial

Find invoices, understand payments, submit costs to your employer, use IKB, and questions about direct debit or credit invoices.

Paid in advance

Can I also submit my credit invoice to my employer?
Do you use the reimbursement scheme through your employer? Then it is advisable to also submit your credi...
Do I also receive a credit note?
Yes. You never pay for more than the number of months your subscription has been active. You will receive...
I have paid my subscription in advance and cancelled it.
You will never pay for more months than your subscription has been active. You will receive a credit invo...

I had an invoice but can no longer find it. Can you send it again?
Of course, we can email the invoice to you again. Please contact us, and we will resend the invoice.
I need an invoice for my employer, where can I find my invoice?
Our finance department sends your invoice by email to the email address we have on file. Can't find it? T...
I have not received an invoice and now I need to pay
It's unfortunate that you were not expecting this. First, check your spam folder — it can happen that the...

When can I expect a new invoice?
Has a double payment been detected because you only started paying in the month after you began exercisin...

How do I pay for my subscription?
There are several ways to pay for your subscription, depending on the arrangement your employer has made:...

Has the amount been debited twice, is that correct?
Yes, this can be correct. Sometimes we cannot start collecting payments directly in the month you began e...
The amount of my subscription is incorrect, it has increased
Your subscription price is not fixed for the entire duration. At each renewal, the current applicable rat...
When will my subscription be charged
Subscriptions are always charged around the 28th of the month. When your first charge occurs depends on t...

My subscription only starts next year but I want to use my IKB from this year, is that possible?
No, unfortunately that is not possible. You can only claim the subscription fee with your IKB in the sam...
IKB is closing and I still want to submit my invoice
Have you already received the invoice and does the start date of your subscription fall within this calen...

I have received an invoice for the full amount, how do I get a discount?
It is correct that your invoice shows the full amount. The actual benefit is determined by the arrangemen...