Gyms & Locations

Switch to a different sports location, resolve access issues, understand rate differences, and payout questions for fitness centres.

Switching gym

I have paid in advance, can I switch now?
That depends on the reason why you paid in advance.Did you pay in advance because it allowed you to take ...
Switching during the fixed term
Switching to another sports location during your fixed term is not possible. A corporate fitness subscrip...
From when can I switch?
Switching from a personal subscription to a corporate fitness subscription can usually be done quickly — ...
I exercise with a discounted rate, can I keep that subscription?
No, that is not possible. When switching to a subscription through Corporate Fitness Netherlands, the cur...
I want to change sports location
Is your sports location affiliated with Bedrijfsfitness Nederland? Then use the transfer service: your pr...

I want to go to a different gym, is that possible?
Yes. First, you cancel your current BFNL subscription and then request a new subscription at your new gym...
I want to change sports location (within a chain)
Switching to another location within the same chain is possible in most cases, although there are some ex...

Why are there differences between the rates you offer and those at the sports venue?
We apply the private rate of the sports venue on which the corporate fitness discount is based. Still see...

My sports venue is closed, what now?
It is unfortunate that the sports venue where you want to exercise is closed. We are happy to assist you ...
My sports venue has not received a renewal, what now?
Is your subscription with us still active? Then you should of course still have access to your sports ven...
My sports facility is denying me access due to an outstanding payment
It’s frustrating that you cannot enter your sports facility. Any outstanding payment is a matter between ...
I cannot access the Basic-Fit app and my subscription has already started?
Access to your Basic-Fit club is managed via a QR code in the Basic-Fit app. Download the app, log in wit...

I have a complaint about my sports venue
Are you not satisfied with your sports venue? Contact us, and we will work together with you and the gym ...