I cannot access the Basic-Fit app and my subscription has already started?

  • Updated

Access to your Basic-Fit club is managed via a QR code in the Basic-Fit app. Download the app, log in with the email address known to us, and activate your QR code via the icon at the top right of the home screen.

  • Download the Basic-Fit app.
  • Log in with your email address (set a password for first-time use via 'set your password').
  • Personalise your fitness details.
  • Activate your QR code via the icon at the top right and the 'Activate QR code' button.

Note: you can only use your QR code on one phone at a time.